:root{
  --primary:#1976d2;--primary-dark:#0d47a1;--primary-soft:#e3f2fd;--primary2:#64b5f6;
  --bg:#eef6fd;--card:#ffffff;--line:#d5e6f5;--text:#17324d;--muted:#5d7185;
  --green:#2e7d32;--green-soft:#e8f5e9;--orange:#b36b00;--orange-soft:#fff4dc;
  --red:#c62828;--red-soft:#ffebee;--purple:#6a1b9a;--purple-soft:#f3e5f5;--grey-soft:#eceff1;
  --radius:14px;--shadow:0 4px 16px rgba(25,118,210,.10);
}
*{box-sizing:border-box}
html,body{margin:0}
body{font-family:"Segoe UI",Arial,Helvetica,sans-serif;background:var(--bg);color:var(--text);font-size:15px;line-height:1.45}
a{color:var(--primary)}
.hidden{display:none !important}
h1,h2,h3{margin:0;line-height:1.25}
h2{font-size:19px;color:var(--primary-dark);margin-bottom:12px}
h3{font-size:17px}
.muted{color:var(--muted)}
.small{font-size:13px}

/* Login screen */
.login-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px 16px;background:linear-gradient(160deg,#f7fbff,#d7ecff)}
.login-screen.admin{background:linear-gradient(160deg,#eef1f7,#c9d6ea)}
.login-box{width:100%;max-width:420px;background:var(--card);border-radius:20px;box-shadow:0 12px 36px rgba(13,71,161,.16);overflow:hidden}
.login-head{background:linear-gradient(135deg,var(--primary),var(--primary2));color:#fff;text-align:center;padding:26px 20px 20px}
.login-screen.admin .login-head{background:linear-gradient(135deg,#1a2a4a,#35507e)}
.login-head img{width:84px;height:84px;border-radius:50%;background:#fff;padding:4px;object-fit:contain}
.login-head .hosp{font-weight:700;font-size:17px;margin-top:10px}
.login-head .sub{font-size:12px;opacity:.9}
.login-head .panel-name{display:inline-block;margin-top:10px;padding:4px 12px;border-radius:999px;background:rgba(255,255,255,.2);font-weight:700;font-size:13px;letter-spacing:.3px}
.login-body{padding:22px}
.login-body .alt{text-align:center;margin-top:14px;font-size:13px}

/* App shell */
.topbar{position:sticky;top:0;z-index:20;background:linear-gradient(135deg,var(--primary),var(--primary2));color:#fff;box-shadow:0 2px 10px rgba(0,0,0,.12)}
.topbar.admin{background:linear-gradient(135deg,#1a2a4a,#35507e)}
.topbar-inner{max-width:1200px;margin:auto;padding:10px 16px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.topbar img{width:42px;height:42px;border-radius:50%;background:#fff;padding:2px;object-fit:contain}
.topbar .title{font-weight:700;font-size:16px;line-height:1.2}
.topbar .title small{display:block;font-weight:400;font-size:12px;opacity:.9}
.topbar .spacer{flex:1}
.topbar .who{font-size:13px;text-align:right;line-height:1.3}
.topbar .who b{font-size:14px}
.topbar button{background:rgba(255,255,255,.18);color:#fff;border:1px solid rgba(255,255,255,.35)}
.topbar button:hover{background:rgba(255,255,255,.3)}
.nav{max-width:1200px;margin:auto;padding:0 16px;display:flex;gap:4px;overflow-x:auto}
.nav button{background:transparent;color:rgba(255,255,255,.85);border:0;border-bottom:3px solid transparent;border-radius:0;padding:10px 14px;margin:0;white-space:nowrap}
.nav button.active{color:#fff;border-bottom-color:#fff}
.nav .count{display:inline-block;min-width:20px;padding:1px 6px;border-radius:999px;background:var(--red);color:#fff;font-size:11px;margin-left:4px;text-align:center}
.container{max-width:1200px;margin:auto;padding:16px}
.card{background:var(--card);border-radius:var(--radius);padding:18px;margin-bottom:16px;box-shadow:var(--shadow)}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:12px}
.card-head h2{margin:0}

/* Forms */
label{display:block;font-weight:600;font-size:13px;margin:0 0 5px}
.req{color:var(--red)}
input,select,textarea{width:100%;border:1px solid #b9d6f0;background:#fbfdff;border-radius:10px;padding:10px 11px;font-size:15px;font-family:inherit;color:var(--text)}
input:focus,select:focus,textarea:focus{outline:2px solid var(--primary2);outline-offset:0;border-color:var(--primary)}
textarea{min-height:90px;resize:vertical}
.field{margin-bottom:12px}
.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:0 14px}
.grid-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:0 14px}
.form-error{color:var(--red);font-size:13px;min-height:18px;margin:6px 0 0}
button{font-family:inherit;border:0;border-radius:10px;padding:9px 14px;font-weight:600;font-size:14px;cursor:pointer;background:var(--primary-soft);color:var(--primary-dark);margin:0}
button:disabled{opacity:.55;cursor:not-allowed}
.btn-primary{background:var(--primary);color:#fff}
.btn-green{background:var(--green);color:#fff}
.btn-orange{background:#ef8f00;color:#fff}
.btn-red{background:var(--red);color:#fff}
.btn-outline{background:#fff;border:1px solid var(--line);color:var(--text)}
.btn-sm{padding:6px 10px;font-size:13px}
.btn-block{width:100%;padding:12px}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}
.filters>*{flex:1 1 150px;width:auto}
.filters>.grow{flex:3 1 260px}
.check-list{display:flex;flex-wrap:wrap;gap:8px}
.check-chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#f7fbff;border-radius:999px;padding:7px 12px;font-weight:500;cursor:pointer;margin:0}
.check-chip input{width:auto;margin:0}
.check-chip.on{background:var(--primary-soft);border-color:var(--primary)}
.box{background:#f5faff;border:1px dashed #9cc8ef;border-radius:12px;padding:12px;margin-bottom:12px}

/* Stats */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:16px}
.stat{background:var(--card);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);border-left:5px solid var(--primary)}
.stat .n{font-size:28px;font-weight:700;display:block;line-height:1.1}
.stat .l{font-size:13px;color:var(--muted)}
.stat.orange{border-left-color:#ef8f00}.stat.green{border-left-color:var(--green)}.stat.red{border-left-color:var(--red)}.stat.purple{border-left-color:var(--purple)}

/* Badges */
.badge{display:inline-block;border-radius:999px;padding:3px 9px;font-size:12px;font-weight:600;background:var(--primary-soft);color:var(--primary-dark);white-space:nowrap}
.st-pending{background:var(--orange-soft);color:var(--orange)}
.st-acknowledged{background:var(--primary-soft);color:var(--primary-dark)}
.st-in_progress{background:var(--purple-soft);color:var(--purple)}
.st-completed{background:var(--green-soft);color:var(--green)}
.st-declined{background:var(--red-soft);color:var(--red)}
.st-cancelled{background:var(--grey-soft);color:#546e7a}
.pr-routine{background:var(--green-soft);color:var(--green)}
.pr-urgent{background:var(--orange-soft);color:var(--orange)}
.pr-emergency{background:var(--red);color:#fff}
.badge.off{background:var(--grey-soft);color:#546e7a}
.badge.on{background:var(--green-soft);color:var(--green)}

/* Call cards */
.call{background:#fff;border:1px solid var(--line);border-left:6px solid var(--green);border-radius:var(--radius);padding:14px 16px;margin-bottom:12px}
.call.urgent{border-left-color:#ef8f00}
.call.emergency{border-left-color:var(--red)}
.call.closed{opacity:.85}
.call-top{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap;align-items:center}
.call-top .badges{display:flex;gap:6px;flex-wrap:wrap}
.call h3{margin:8px 0 6px}
.call h3 small{font-weight:400;color:var(--muted);font-size:14px}
.meta{display:flex;flex-wrap:wrap;gap:4px 18px;font-size:14px;margin-bottom:8px}
.meta b{color:var(--muted);font-weight:600}
.route{display:flex;flex-wrap:wrap;gap:6px;align-items:center;font-size:14px;margin-bottom:8px}
.text-block{margin:8px 0}
.text-block b{font-size:13px;color:var(--muted)}
.text-block p{margin:2px 0 0;white-space:pre-wrap;word-break:break-word}
.actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px;padding-top:10px;border-top:1px solid var(--line)}
.detail{margin-top:12px}
.detail h4{margin:14px 0 6px;font-size:14px;color:var(--primary-dark)}
.attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:8px;margin:8px 0}
.att{border:1px solid var(--line);border-radius:10px;padding:5px;background:#fff;text-decoration:none;color:var(--text);display:block}
.att img{width:100%;height:84px;object-fit:cover;border-radius:7px;display:block}
.att .pdf{height:84px;display:flex;align-items:center;justify-content:center;background:var(--primary-soft);border-radius:7px;font-weight:700;color:var(--primary-dark)}
.att .name{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:4px}
.att-remove{position:relative}
.att-remove button{position:absolute;top:8px;right:8px;padding:2px 7px;border-radius:999px;background:var(--red);color:#fff;font-size:12px}
.messages{max-height:340px;overflow:auto;background:#f7fbff;border:1px solid var(--line);border-radius:10px;padding:8px}
.msg{background:#fff;border:1px solid var(--line);border-radius:10px;padding:7px 10px;margin:6px 0;max-width:90%}
.msg.mine{margin-left:auto;background:var(--primary-soft);border-color:#bcdcf7}
.msg .by{font-size:12px;color:var(--muted)}
.msg .body{white-space:pre-wrap;word-break:break-word}
.timeline{list-style:none;margin:0;padding:0 0 0 14px;border-left:2px solid var(--line)}
.timeline li{position:relative;padding:0 0 10px 10px;font-size:14px}
.timeline li::before{content:"";position:absolute;left:-20px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--primary)}
.msg-form{display:flex;gap:8px;margin-top:8px}
.msg-form input{flex:1}

/* Tables */
.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:10px}
table{border-collapse:collapse;width:100%;font-size:14px;background:#fff}
th,td{padding:9px 10px;text-align:left;border-bottom:1px solid var(--line);vertical-align:top}
th{background:#f3f8fd;font-size:12px;text-transform:uppercase;letter-spacing:.3px;color:var(--muted);white-space:nowrap}
tr:last-child td{border-bottom:0}
td.num,th.num{text-align:right}
td .row{flex-wrap:nowrap}
td button{white-space:nowrap}
tr.inactive td{color:#90a4ae}

.empty{text-align:center;color:var(--muted);padding:28px 10px}

/* Modal + toast */
.modal-backdrop{position:fixed;inset:0;background:rgba(15,35,60,.45);display:flex;align-items:center;justify-content:center;padding:16px;z-index:100}
.modal{background:#fff;border-radius:16px;width:100%;max-width:520px;max-height:92vh;overflow:auto;box-shadow:0 20px 50px rgba(0,0,0,.25)}
.modal.wide{max-width:900px}
.modal-head{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:8px}
.modal-head h3{margin:0}
.modal-body{padding:16px 18px}
.modal-foot{padding:12px 18px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}
.toasts{position:fixed;right:16px;bottom:16px;z-index:200;display:flex;flex-direction:column;gap:8px;max-width:calc(100vw - 32px)}
.toast{background:#17324d;color:#fff;padding:11px 14px;border-radius:10px;box-shadow:0 8px 20px rgba(0,0,0,.2);font-size:14px;max-width:380px}
.toast.success{background:var(--green)}.toast.error{background:var(--red)}.toast.warn{background:#ef8f00}

footer{text-align:center;color:#607d95;font-size:12px;padding:18px 16px 28px}

@media (max-width:640px){
  .topbar-inner{gap:8px}
  .topbar .who{text-align:left;flex-basis:100%;order:5;font-size:12px}
  .topbar .who br{display:none}
  .topbar .who b{margin-right:6px}
  .topbar button{padding:5px 8px;font-size:12px}
  .topbar .title small{max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .filters>*{flex:1 1 40%}
  .filters>.grow{flex-basis:100%}
  .call{padding:12px}
  .msg{max-width:100%}
}
@media print{
  .topbar,.nav,.filters,.actions,.no-print,footer,.toasts{display:none !important}
  body{background:#fff}
  .card,.call{box-shadow:none;break-inside:avoid}
}